# jira_analyses

issue_key: HSM-9217
status: processing
issue_summary: RE: Failure in Global MDM Ex-US interface
created_at: 2025-07-18 20:05:47.133389
updated_at: 2025-07-18 20:39:54.473130
last_processed_at: 2025-07-18 20:39:54.472003
request_payload:
{"issueKey": "HSM-9217", "summary": "RE: Failure in Global MDM Ex-US interface", "description": "++MDM and MDM Hub team Hi MDM and MDM HUB team, Can you please look into this and revert as soon as possible ? Regards Saraswati *From:* Choudhary, Anita *Sent:* Monday, June 16, 2025 5:27 PM *To:* Moses, Donie *Cc:* Subramanya, Suraj K *Subject:* RE: Failure in Global MDM Ex-US interface Hi Donie, There has not been any activity from support end which I have understood from the team which have impacted this. Upon comparing the P_HCP structure in PROD and QA it looks like there are 116 columns in QA and 128 in PROD. We could observe 13 fields are less in QA.PFB: [@Das, Deepanjan] \u2013 Could you please check at your end # If any ongoing activity has impacted this # Was there any change in DDL of P_HCP in QA # When was the last DDL changed and by whom if possible. Thanks & Regards, Anita *From:* Moses, Donie <[Donie.Moses@pfizer.com]> *Sent:* Monday, June 16, 2025 3:58 PM *To:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface [@Choudhary, Anita] Could you get this checked please ? Thanks, Donie * *Donie Moses** * *Manager \u2013 Data Integration Support** * *Pfizer Digital Global Support and Operations** Office: +44-7587 442339 Mobile: +44-7483 255494 [donie.moses@pfizer.com] Address: Pfizer Ltd., Dorking Road, Walton Oaks, Tadworth, Surrey. KT20 7NS *From:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Sent:* Monday, 16 June 2025 10:03 *To:* B, Pavithra <[Pavithra.B@pfizer.com]> *Cc:* Choudhary, Anita <[Anita.Choudhary@pfizer.com]> *Subject:* Failure in Global MDM Ex-US interface Hi Pavithra, Yasaswini, While testing the Global MDM Ex-US Interface in lower environment ,we have encountered one failure because IS_SPEKAER field has been removed from P_HCP table. This field is available in Production environment. Are you aware of this change ? Can you check with MDM team why this field has been removed in lower environment ? Regards Saraswati", "comment": "==COMMENT_NOTE_0 COMMENT_NOTE_0_AUTHOR: Sethi, Somil COMMENT_NOTE_0_DATE: 2025-06-17T04:48:13.6-0400 COMMENT_NOTE_0_BODY: Hi [@Sahu, Saraswati], Could you please share the schema details and in which instance you are looking into it? Thanks, Somil Sethi ===COMMENT_NOTE_1 COMMENT_NOTE_1_AUTHOR: Sahu, Saraswati COMMENT_NOTE_1_DATE: 2025-06-17T06:35:14.4-0400 COMMENT_NOTE_1_BODY: Hi Somil, COMM_GBL_MDM_DMART_QA_DB.CUSTOMER_SL.P_HCP Regards Saraswati ===COMMENT_NOTE_2 COMMENT_NOTE_2_AUTHOR: Sethi, Somil COMMENT_NOTE_2_DATE: 2025-06-17T07:24:13.9-0400 COMMENT_NOTE_2_BODY: Hi [@Sahu, Saraswati] \u2013 We can see it is present in MDM system; it could be a sync issue. [@DL-ATP_MDMHUB_SUPPORT] \u2013 could you please check and sync the tables based on data model. Thanks, Somil Sethi ===COMMENT_NOTE_3 COMMENT_NOTE_3_AUTHOR: Borkowski, Karol COMMENT_NOTE_3_DATE: 2025-06-17T08:54:14.0-0400 COMMENT_NOTE_3_BODY: Hello, We are checking this from our side. Kind regards, Karol ===COMMENT_NOTE_4 COMMENT_NOTE_4_AUTHOR: Suraj.KSubramanya@pfizer.com COMMENT_NOTE_4_DATE: 2025-06-20T02:20:17.9-0400 COMMENT_NOTE_4_BODY: Hi Karol, Any update on the issue ? Can we please prioritize and resolve it ASAP ? Regards, Suraj ===COMMENT_NOTE_5 COMMENT_NOTE_5_AUTHOR: Borkowski, Karol COMMENT_NOTE_5_DATE: 2025-06-20T08:46:17.0-0400 COMMENT_NOTE_5_BODY: Hello, We have manually rerun refresh process, and it will take more time to be fully processed. We will let you know in case of any updates. Kind regards, Karol ===COMMENT_NOTE_6 COMMENT_NOTE_6_AUTHOR: Suraj.KSubramanya@pfizer.com COMMENT_NOTE_6_DATE: 2025-06-23T08:11:28.4-0400 COMMENT_NOTE_6_BODY: Hi Karol, Manual refresh is completed ? Is the field available now in QA and STG ? Regards, Suraj ===COMMENT_NOTE_7 COMMENT_NOTE_7_AUTHOR: Suraj.KSubramanya@pfizer.com COMMENT_NOTE_7_DATE: 2025-06-24T08:17:28.1-0400 COMMENT_NOTE_7_BODY: Hi Karol, Any update on the below issue ? Regards, Suraj ===COMMENT_NOTE_8 COMMENT_NOTE_8_AUTHOR: Das, Deepanjan COMMENT_NOTE_8_DATE: 2025-06-24T08:30:40.8-0400 COMMENT_NOTE_8_BODY: Hi [@Borkowski, Karol], Could you please help us with an update on the below issue? Best regards, Deepanjan. ===COMMENT_NOTE_9 COMMENT_NOTE_9_AUTHOR: Suraj.KSubramanya@pfizer.com COMMENT_NOTE_9_DATE: 2025-06-25T08:17:28.5-0400 COMMENT_NOTE_9_BODY: Hi Team, Any update on the issue ? Our testing is put on hold due to this issue. Can we please look into this on priority ? Regards, Suraj ===COMMENT_NOTE_10 COMMENT_NOTE_10_AUTHOR: Nishith.Trivedi@pfizer.com COMMENT_NOTE_10_DATE: 2025-06-25T08:23:31.9-0400 COMMENT_NOTE_10_BODY: Team - why are there 4 emails asking for update and no reply? Is there a Polish holiday? Sent from my iPhone {quote}On Jun 25, 2025, at 8:16\u202fPM, Subramanya, Suraj K wrote: {quote} {quote} \ufeff Hi Team, Any update on the issue ? Our testing is put on hold due to this issue. Can we please look into this on priority ? Regards, Suraj *From:* Das, Deepanjan *Sent:* Tuesday, June 24, 2025 6:00 PM *To:* Subramanya, Suraj K *Cc:* Vedula, Anvesh C. *Subject:* RE: Failure in Global MDM Ex-US interface *Importance:* High Hi [@Borkowski, Karol], Could you please help us with an update on the below issue? Best regards, Deepanjan. *From:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Sent:* Tuesday, June 24, 2025 5:47 PM *To:* Borkowski, Karol <[Karol.Borkowski@pfizer.com]> *Cc:* Vedula, Anvesh C. <[AnveshVedula.Chalapati@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi Karol, Any update on the below issue ? Regards, Suraj *From:* Subramanya, Suraj K *Sent:* Monday, June 23, 2025 5:41 PM *To:* Borkowski, Karol <[Karol.Borkowski@pfizer.com]> *Cc:* Vedula, Anvesh C. <[AnveshVedula.Chalapati@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi Karol, Manual refresh is completed ? Is the field available now in QA and STG ? Regards, Suraj *From:* Borkowski, Karol <[Karol.Borkowski@pfizer.com]> *Sent:* Friday, June 20, 2025 6:15 PM *To:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Cc:* Vedula, Anvesh C. <[AnveshVedula.Chalapati@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hello, We have manually rerun refresh process, and it will take more time to be fully processed. We will let you know in case of any updates. Kind regards, Karol *From:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Sent:* pi\u0105tek, 20 czerwca 2025 08:20 *To:* Borkowski, Karol <[Karol.Borkowski@pfizer.com]> *Cc:* Vedula, Anvesh C. <[AnveshVedula.Chalapati@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi Karol, Any update on the issue ? Can we please prioritize and resolve it ASAP ? Regards, Suraj *From:* Borkowski, Karol <[Karol.Borkowski@pfizer.com]> *Sent:* Tuesday, June 17, 2025 6:23 PM *To:* Sethi, Somil <[Somil.Sethi@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hello, We are checking this from our side. Kind regards, Karol *From:* Sethi, Somil <[Somil.Sethi@pfizer.com]> *Sent:* wtorek, 17 czerwca 2025 13:23 *To:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi [@Sahu, Saraswati] \u2013 We can see it is present in MDM system; it could be a sync issue. [@DL-ATP_MDMHUB_SUPPORT] \u2013 could you please check and sync the tables based on data model. Thanks, Somil Sethi *From:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Sent:* Tuesday, June 17, 2025 4:04 PM *To:* Sethi, Somil <[Somil.Sethi@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi Somil, COMM_GBL_MDM_DMART_QA_DB.CUSTOMER_SL.P_HCP Regards Saraswati *From:* Sethi, Somil <[Somil.Sethi@pfizer.com]> *Sent:* Tuesday, June 17, 2025 2:17 PM *To:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi [@Sahu, Saraswati], Could you please share the schema details and in which instance you are looking into it? Thanks, Somil Sethi *From:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Sent:* Tuesday, June 17, 2025 1:51 PM *To:* Das, Deepanjan <[Deepanjan.Das@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface ++MDM and MDM Hub team Hi MDM and MDM HUB team, Can you please look into this and revert as soon as possible ? Regards Saraswati *From:* Choudhary, Anita <[Anita.Choudhary@pfizer.com]> *Sent:* Monday, June 16, 2025 5:27 PM *To:* Moses, Donie <[Donie.Moses@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface Hi Donie, There has not been any activity from support end which I have understood from the team which have impacted this. Upon comparing the P_HCP structure in PROD and QA it looks like there are 116 columns in QA and 128 in PROD. We could observe 13 fields are less in QA.PFB: <> [@Das, Deepanjan] \u2013 Could you please check at your end # If any ongoing activity has impacted this # Was there any change in DDL of P_HCP in QA # When was the last DDL changed and by whom if possible. Thanks & Regards, Anita *From:* Moses, Donie <[Donie.Moses@pfizer.com]> *Sent:* Monday, June 16, 2025 3:58 PM *To:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Cc:* Subramanya, Suraj K <[Suraj.KSubramanya@pfizer.com]> *Subject:* RE: Failure in Global MDM Ex-US interface [@Choudhary, Anita] Could you get this checked please ? Thanks, Donie * *Donie Moses** * *Manager \u2013 Data Integration Support** * *Pfizer Digital Global Support and Operations** Office: +44-7587 442339 Mobile: +44-7483 255494 [donie.moses@pfizer.com] Address: Pfizer Ltd., Dorking Road, Walton Oaks, Tadworth, Surrey. KT20 7NS <> *From:* Sahu, Saraswati <[Saraswati.Sahu@pfizer.com]> *Sent:* Monday, 16 June 2025 10:03 *To:* B, Pavithra <[Pavithra.B@pfizer.com]> *Cc:* Choudhary, Anita <[Anita.Choudhary@pfizer.com]> *Subject:* Failure in Global MDM Ex-US interface Hi Pavithra, Yasaswini, While testing the Global MDM Ex-US Interface in lower environment ,we have encountered one failure because IS_SPEKAER field has been removed from P_HCP table. This field is available in Production environment. Are you aware of this change ? Can you check with MDM team why this field has been removed in lower environment ? Regards Saraswati {quote} ===COMMENT_NOTE_11 COMMENT_NOTE_11_AUTHOR: Bachanowicz, Mieczys\u0142aw (Irek) COMMENT_NOTE_11_DATE: 2025-06-25T08:54:24.6-0400 COMMENT_NOTE_11_BODY: Hi [ @Trivedi, Nishith] Sorry for the delay. We're looking at this with high priority. Regards, Mieczys\u0142aw (Irek) Bachanowicz *MDM HUB team* ---- *Od:* Trivedi, Nishith *Wys\u0142ane:* \u015broda, 25 czerwca 2025 14:22 *Do:* DL-ATP_MDMHUB_SUPPORT *DW:* DL-DIGITAL-ATP-MDM *Temat:* Re: Failure in Global MDM Ex-US interface Team - why are there 4 emails asking for update and no reply? Is there a Polish holiday? Sent from my iPhone {quote}On Jun 25, 2025, at 8:16\u202fPM, Subramanya, Suraj K wrote: {quote} {quote} \ufeff Hi Team, Any update on the issue ? Our testing is put on hold due to this issue. Can we please look into this on priority ? Regards, Suraj {quote} ===COMMENT_NOTE_12 COMMENT_NOTE_12_AUTHOR: Szczesny, Grzegorz COMMENT_NOTE_12_DATE: 2025-06-25T10:16:15.6-0400 COMMENT_NOTE_12_BODY: Hi Suraj, The columns are available now on QA/STG in P_HCP. They only have data for US and the US data was removed from Global on EMEA nprod and the columns disappeared. I\u2019ll look into it that they don\u2019t disappear anymore. Kind Regards, Greg ===COMMENT_NOTE_13 COMMENT_NOTE_13_AUTHOR: Bachanowicz, Mieczys\u0142aw (Irek) COMMENT_NOTE_13_DATE: 2025-06-25T10:23:16.8-0400 COMMENT_NOTE_13_BODY: Hi [ @Subramanya, Suraj K] First, I apologize for the lengthy delay\u2014this situation was not straightforward, and standard SOPs did not address the problem. The issue with the missing column has been resolved. Please verify on your side to ensure everything is working correctly. The root cause was the recent deletion of US data from EMEA cluster. IS_SPEAKER column was populated only with US-related records. Our procedures for updating the data model determined that if there were no data remaining in the column, the column itself was unnecessary\u2014hence, it was removed. At this point, we have implemented a temporary fix. Tomorrow, we will work on developing a permanent solution to prevent similar issues in the future. Regards, Mieczys\u0142aw (Irek) Bachanowicz *MDM HUB team* ---- *Od:* Subramanya, Suraj K *Wys\u0142ane:* \u015broda, 25 czerwca 2025 14:16 *Do:* Das, Deepanjan *DW:* Vedula, Anvesh C. *Temat:* RE: Failure in Global MDM Ex-US interface Hi Team, Any update on the issue ? Our testing is put on hold due to this issue. Can we please look into this on priority ? Regards, Suraj ===COMMENT_NOTE_14 COMMENT_NOTE_14_AUTHOR: Suraj.KSubramanya@pfizer.com COMMENT_NOTE_14_DATE: 2025-06-26T00:52:20.7-0400 COMMENT_NOTE_14_BODY: Thank you, Irek and team. We can see the column now. Regards, Suraj ---- =", "labels": [""], "status": "Resolved", "assignee": "Szczesny, Grzegorz", "updated": "2025-06-27T04:02:26.2-0400"}


issue_key: HSM-9591
status: completed
issue_summary: Consultorio médico y Dr. vidaurre rechazado
analysis_result: {"hasMultipleEscalations": false, "customerSentiment": null}
created_at: 2025-07-18 20:05:55.331032
updated_at: 2025-07-18 20:44:30.250250
raw_response: "\"{\\\"hasMultipleEscalations\\\": false, \\\"customerSentiment\\\": null}\""
last_processed_at: 2025-07-18 20:44:30.249713
request_payload:
{"issueKey": "HSM-9591", "summary": "Consultorio m\u00e9dico y Dr. vidaurre rechazado", "description": "Buen d\u00eda Adjunto captura de pantalla con indicaciones del consultorio y Dr. Vidaurre rechazado. Los datos est\u00e1n correctos y solicito por favor apoyo para la aprobaci\u00f3n e inclusi\u00f3n en Veeva Muchas gracias Alcira Enviado desde mi iPad", "comment": "==COMMENT_NOTE_0 COMMENT_NOTE_0_AUTHOR: Soto Mancilla, Salvador Humberto COMMENT_NOTE_0_DATE: 2025-07-04T15:21:49.8-0400 COMMENT_NOTE_0_BODY: Hola Alcira, buenas tardes, La solicitud est\u00e1 aprobada y se encuentra en la base de datos reflejada: No obstante, no se ve reflejada en Veeva/PForceRx. [@Bachanowicz, Mieczys\u0142aw (Irek)], This issue is related to DCR Default values, the first error message. That depends on sending you the updated mapping to you, right? On the other hand, this entity should be present in Veeva/PForceRX. What could be happening in this case? Can you support me to clarify these questions? Thank you in advance, *Salvador Humberto Soto Mancilla* Data Stewardship and Reporting *{color:#00B0F0} *Pfizer Biopharma Operations** _Mobile +54-1166860454_ ===COMMENT_NOTE_1 COMMENT_NOTE_1_AUTHOR: Bachanowicz, Mieczys\u0142aw (Irek) COMMENT_NOTE_1_DATE: 2025-07-07T07:45:50.8-0400 COMMENT_NOTE_1_BODY: {color:#000000}Hi [@Soto Mancilla, Salvador Humberto] You're exactly right. We're missing default values for HCPTIT.2924 code for SV country for OneKey source. I've checked the recent DCR update excel from Rafael (although not formally forwarded to MDM HUB by AJ) but it does not have this mapping either. I heard that AJ is about to send us an updated list of defaults, but I'm not sure if the mapping we're discussing here will be covered. Regards, Mieczys\u0142aw (Irek) Bachanowicz *MDM HUB team* ---- [^FW__LOVs_HCPTitle_LATAM_version_15_Missing_Values_Update.eml] _(914 kB)_ =", "labels": [""], "status": "Resolved", "assignee": "Bachanowicz, Mieczys\u0142aw (Irek)", "updated": "2025-07-07T07:45:56.3-0400"}


